Bonus Terms

Last updated on April 26, 2022

NO DEPOSIT BONUS TERMS AND CONDITIONS

  1. During the free signup bonus stage, the gameplay may be limited to particular games. All remaining games are unlocked once the first deposit is successfully made.
  2. The wagering requirements for the Spins bonus without deposit and the Registration bonus without deposit are ninety-nine (99) times the Bonus sum awarded to you. For Registration bonuses without deposit and Spins bonuses without deposit, note that no winnings at all may be withdrawn/transferred until you have transferred at least 10 EUR/USD/CAD/AUD/NZD, 100 NOK/SEK deposit into your Account. In addition, no winnings accrued in connection with such no deposit bonus may be withdrawn/transferred until the wagering requirements have been met.
  3. The maximum winnings that will be paid out resulting from a free registration bonus or free spins without deposit. e.g. the free spins upon registration (“Registration bonus without deposit”) and Surprise free spins bonus (“Spins bonus without deposit”) will be 30 EUR/USD/CAD/AUD/NZD, 300 NOK/SEK. Any winnings exceeding this amount will be forfeited. This might be done automatically by the system once such a bonus is successfully wagered.
  4. For no deposit bonus withdrawals, we reserve the right to perform Checks in accordance with the requirements stipulated in the General Terms and our internal regulations.
  5. Players requesting a withdrawal of money won with a no deposit bonus cannot do so via bank transfer.
  6. Players with disposable email addresses are not eligible for any no deposit bonuses. If a player despite this would receive no deposit bonus, all winnings from such no deposit bonus will be confiscated.
  7. In order to receive any Registration bonus without a deposit, you need to verify your account via email. On some occasions, an SMS verification will be required.
  8. Only players from the following countries are eligible for the no deposit free spins upon registration: Austria, Argentina, Bermuda, Brazil, Canada, Chile, Croatia, Finland, Germany, Ireland, Malta, New Zealand, Norway, Peru, South Africa, Switzerland.
  9. Additionally to these No deposit bonus terms and conditions, General bonus terms and conditions, and Promotional rules apply.

FREE SPINS TERMS AND CONDITIONS

  1. To activate your free spins you must access and open the game, then accept free spins inside the game. Failing to do so within 1 (one) day of them being credited, free spins will expire.
  2. Once your Free spins have been activated you must complete all game rounds, otherwise, they will expire.
  3. Until the play-through requirements of the free spins bonus have been met, the maximum bet that can be placed is 1 EUR/USD/CAD/AUD/NZD, 10 NOK/SEK. This includes double-up wagers after the game round has been completed, for example, wagering winnings from X game round on red/black, and also in-game bonus features that can be purchased.
  4. Additionally to these Free spins terms and conditions, General bonus terms and conditions apply.

GENERAL BONUS TERMS AND CONDITIONS

  1. All offers to the players are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, Neteller, etc), IP, and shared computer, e.g. public library or workplace.
  2. Players from the following countries are not eligible for any promotional offer unless stated otherwise in the Promotion rules: American Samoa, Aruba, Belarus, Bonaire, Bulgaria, Curacao, Denmark, France, French Guiana, French Southern Territories, French Polynesia, Guadeloupe, Hungary, Italy, Latvia, Lithuania, Martinique, Mayotte, Poland, Portugal, Sweden, Ukraine, The United Kingdom, The United States.
  3. We reserve the right to refuse to withdraw funds to the players using disposable email addresses.
  4. We reserve the right to stop offering bonuses to players who we deem have received an unproportionate level of bonuses based on their bonus release to deposit ratio and decline such player participation in any of our current/future promotional campaigns.
  5. To claim the deposit welcome bonus or any deposit bonus, the player must make a minimum deposit of 10 EUR/USD/CAD/AUD/NZD, 100 NOK/SEK, unless otherwise specified.
  6. All Welcome bonuses are restricted to the very first deposits to the Website only.
  7. Please note that bonus money can only be used on slot games that are marked by the BONUS badge. Kindly use the BONUS GAMES filter when logged in to see which games they are. Some of the games will contribute less than 100% of the bonus stake towards wagering requirements. Please refer to Bonus Wagering Factors page for more information.
  8. Players can request a withdrawal of their deposited amount prior to meeting the wagering requirements. However, the bonus amount and winnings will be forfeited as a result. Please note that when playing with a bonus, real money gets exhausted first.
  9. Bonus funds and winnings will be forfeited upon the expiry of the bonus.
  10. When betting, placed bets are deducted from the player’s deposited funds. However, if no deposited funds are available the bet placed in a bonus game will be deducted from the player’s bonus balance.
  11. Until the playthrough requirements have been met, the maximum bet that can be placed is 10% of the value of the initial bonus balance, but not bigger than 3 EUR/USD/CAD/AUD/NZD, 30 NOK/SEK. This includes double-up wagers after the game round has been completed, for example, wagering winnings from X game round on red/black, and also in-game bonus features that can be purchased.
  12. Any bonus can be removed prior to any wagering conditions being met. Please contact Customer Services to learn more or use the CANCEL BONUS button (X) inside the bonus balance window.
  13. The maximum winnings that will be paid out resulting from a bonus or free spins (or combination of bonus and free spins) for deposit will be equal to 10 (ten) deposits made to participate in a particular campaign. Any winnings exceeding the limit will be forfeited. This might be done automatically by the system once the bonus is successfully wagered.
  14. If the deposited amount is higher than the required to claim a full bonus amount, the maximum winnings that will be paid will be the sum of ten required deposit amounts and an amount that exceeds the required deposit.
  15. Only 1 (one) bonus can be claimed at a time. Deposit-related bonuses cannot be "stacked". We reserve the right to void any bonuses and/or winnings obtained by fraudulent behavior.
  16. Any "free spin" or "bonus" winnings resulting from bonus funds after the bonus has been wagered, lost, or forfeited shall be removed.
  17. All withdrawals will be subject to an internal audit before being processed. We reserve all rights to void bonuses or any winnings for failed audits. The Player hereby consents in advance to the same.
  18. If, upon such a review, it appears that a Player(s) are participating in strategies, taking advantage of any software or system bug or failure, or participating in any form of activity that we, in our sole and complete discretion deems to be abusive ('Promotion Abuse'), we reserve the right to revoke the entitlement of such a player to receive or benefit from the promotion (and/or withhold the payout of the proceeds of such abuse to the player/s in question).
  19. Other cases of not permitted 'Promotion Abuse' include, but are not limited to: Using a proxy or a VPN or masking IP your address. Playing more than 1 (one) game at a time. Wagering of bonus money on excluded or non-eligible games (games that are not marked as 'bonus'). Decreasing your stake amount by 50% or more (compared to your maximum bet since the award of the bonus) after a large win for the purpose of clearing wagering requirements while a bonus is still active.
  20. Only fully settled bets (i.e. bets that result in a win or loss) will be counted towards wagering.
  21. Multiple accounts are not permitted. Creating more than 1 (one) account with us in order to claim any bonuses is deemed as Promotional Abuse and may result in confiscated funds.
  22. Bonus rounds and free spins do not qualify for the jackpot bonuses pursuant to casino software provider rules. Only real money rounds qualify for the jackpot bonuses.
  23. If it's discovered that group players are using the same betting patterns and are connected via (but not limited to) location, banking pattern or IP, device ID, we will at our own discretion have the mandate to confiscate bonus winnings and/or deposit.
  24. If, while playing via our Website provided games, you win a sum regarded by us as worthy of publicity, you agree to make yourself available for any event of such nature arranged by us. While we protect all personal data entrusted to us, we reserve the right to use first names and the first initial of the last name in any of our announcements about promotion results or on the Website.
  25. Regarding the bonuses and promotions, all times and dates are stated in UTC.
  26. When accepting a deposit bonus, kindly remember that your deposit is locked with the accepted bonus. This means that you have 2 (two) options, either to complete the wagering requirement of the bonus or cancel the bonus. If you choose to cancel the bonus, the bonus and all winnings attributed to the bonus will be lost. Wagering with both the bonus money and your deposited cash will count towards the wagering requirement.
  27. In the event of any dispute, our decision will be final.
  28. We reserve the right to cancel or amend these terms & conditions at any point without any prior notice.
  29. Kindly note that it's not allowed to use bonus funds purely to progress through the bonus stages and then final stages completed with cash bets when bonus funds have been released or forfeited. If such a tactic is adopted, we reserve the right to confiscate the winnings.
  30. The adaptation of "Bonus Hunting" by reaching a bonus feature, exiting the game to later go back and play the feature is not permitted. Doing this will result in confiscation of winnings related to this.
  31. If you use a promo code for a promotion you are not eligible for, you will not receive the bonus.
  32. Deposit bonuses will be added instantly. If you're eligible for a deposit offer and do not receive it, please contact our Customer Services before you start playing and wait for confirmation that the bonus is granted. Failure to do so will disqualify you from receiving the bonus retroactively.
  33. The Bonus Terms as published on the Website (and updated from time to time) are in English and it is the English version of these Bonus Terms that form the basis of these Bonus Terms only. Translations into other languages may be made as a service and are made in good faith. However, in the event of differences between the English version and a translation, the English version has priority over any translation.
OPENING YOUR ACCOUNT
  1. In order to place a bet or play a game using the Services, You will need to open an account with ParadiseGames ("Your account" or "Account").
  2. In order to open Your Account for use with the Services, You can:
    1. contact Customer Services;
    2. click on Join now on the Website and follow the on-screen instructions;
    3. open by such other Account opening method as shall, from time to time be offered by ParadiseGames.
  3. Your Account will either be operated by ParadiseGames or by another company in its Group for and on behalf of itself and/or the relevant HighWeb Ventures N.V. company with whom You have contracted.
  4. When You open Your Account You will be asked to provide us with personal information, including Your name and date of birth and appropriate contact details, including an address, telephone number and e-mail address ("Your Contact Details"). You may update Your Contact Details from time to time by contacting Customer Servicesor through the My account management page on the Website or by such other method as shall, from time to time, be offered by ParadiseGames.
  5. If You do not wish Your Contact Details to be used by us and our business partners to contact You to inform You with marketing information relating to others of our goods, products or services or those of our business partners, please indicate that this is the case by ticking the relevant box as instructed when You open an account on the Website or by informing Customer Services
  6. In opening Your Account You warrant that:
    1. You understand and accept the risk that, by using the Services, You may, as well as winning money, lose money;
    2. You are (a) over 18 years of age and (b) above the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to You (the "Relevant Age");
    3. gambling is not illegal in the territory where You reside;
    4. You are legally able to enter into contracts;
    5. You have not been excluded from gambling; and
    6. You have not already had an Account closed by us at any of the websites operated by our Group or at Your request under paragraph 33 (Responsible Gaming/Gambling).
  7. Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, or any environment where computers are shared (e.g. schools, workplaces, public libraries etc), computer (or other access device), and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be "Duplicate Accounts". We may close any Duplicate Account (but shall not be obliged to do so). If we close a Duplicate Account:
    1. all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by You;
    2. we may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or
    3. we may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid in which case all losses and stakes placed by or for You through the Duplicate Account shall be retained by us.

USERNAME, PASSWORD, PIN and CUSTOMER INFORMATION
  1. After opening Your Account, You must use take all reasonable steps to avoid disclosing (whether deliberately or accidentally) Your username, password and/or account number to anyone else, including ensuring that up-to-date security software is downloaded onto Your computer.
  2. All transactions made where Your username and password and/or account number have been entered correctly will be regarded as valid, whether or not authorised by You, and we shall not be liable for any claims in the event that You disclose Your username, password or account number to anyone else (whether deliberately or accidentally).
  3. If You have lost or forgotten Your Account details, or have reason to believe that such details are known to an unauthorised third party, please contact us immediately for a replacement through Customer Services, details of which can be found in the Help section of the Website.

DEPOSITS AND WITHDRAWALS FROM YOUR ACCOUNT
  1. If You wish to participate in the Services, You must deposit monies into Your Account from an account or source of which you are the account holder. Such monies may (subject to paragraph 5) then be used by You to place bets or play games. Further details of how to deposit, withdraw and transfer funds can be found in the Deposit page of the Help section of the Website. If You use a payment method in respect of which You are not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant Checks.
    1. All real money deposits must be wagered 1 time before a withdrawal can be made. Eg. If you deposit €20 you must make €20 worth of wagers before a withdrawal can be requested. ParadiseGames reserves the right to charge a 10% fee in case the player requests a withdrawal without a member account turnover that is equal or more than the amount of funds deposited.
    2. Upon requesting a withdrawal all active bonuses and any winnings accrued from bonus funds or promotions will be removed from your account
  2. You further agree not to make any charge-backs, reversals or otherwise cancel any deposits into Your Account, and in any such event to refund and compensate us for such unpaid deposits including any expenses incurred by us in the process of collecting Your deposit. For the avoidance of doubt Your Account shall not be used by You as a bank account and, should we become aware of deposits into and withdrawals from Your Account without commensurate betting or gaming activity, we reserve the right to deduct an administration charge (whether or not we close or suspend the account).
  3. Your Account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any deposit or banking insurance system or by any other similar insurance system. Any monies deposited with us in Your Account shall not attract any interest. Monies deposited with us are held under a normal bank account and/or escrow account in the name of ParadiseGames or another HighWeb Ventures N.V. company, which holds the monies in the account on trust for You and other persons entitled. As such, in the event of our insolvency, You would be entitled to claim any monies held on trust for You in such an account, but You would have no protection under any statutory deposit guarantee scheme.
  4. We may at any time set off any positive balance on Your Account against any amount owed by You (including under a Duplicate Account) to any other company within the HighWeb Ventures N.V. (irrespective of whether there has been a breach of the Terms of Use), including (without limitation) where we re-settle any bets or wagers pursuant to paragraph 4.7(Duplicate Accounts), paragraph 12(Collusion, Cheating, Fraud and Criminal Activity) or paragraph 19 (Errors or Comissions).
  5. To the extent required by Your local law or tax or other authorities You are responsible for reporting Your winnings and losses arising from the Services.
  6. 7.6 You can set a deposit limit on Your Account in any one day. This limit cannot be increased without giving us twenty four hours' notice of Your wish to increase Your deposit limit and only when twenty four hours have elapsed from Your request for such an increase will the increase apply. For details of how to set up a deposit limit please contact Customer Services, or (where Your Account is for the Website) set up the limit through the Website by clicking on My Account, then Update Account Details. Any confirmed reductions to your deposit limit will be of immediate effect.
  7. Subject to paragraph 13 (Closure of Your Account; etc), You may request withdrawal of funds from Your Account at any time provided that:
    1. all payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;
    2. any Checks referred to in paragraph 5 above have been completed by us to our satisfaction; and
    3. You have complied with any other relevant withdrawal conditions affecting Your Account (e.g. any applicable Bonus Terms).
    4. The minimum amount of a single payout is 25 Euro/GBP/USD.
  8. On any withdrawal approved by us, provided that You give us sufficient information as to how the funds should be transferred to You, we will return the relevant funds to You in accordance with paragraph 7.7 (less charges incurred or any other amount required to be deducted from Your withdrawal in order to comply with any applicable law).
  9. We will attempt to accommodate Your request regarding the payment method and currency of payment of Your withdrawal. This, however, cannot be guaranteed. Therefore, we may process and pay withdrawals in a different payment method than the one requested by You, such as through different payment providers, a bank draft or wire transfer (any charges associated with relevant payment methods are set out in the Withdrawal tab of the Website). Similarly, in certain cases, the currency of Your withdrawal may not be the currency in which Your deposit was made or that was otherwise requested by You and, in circumstances where we are required to convert Your deposits between different currencies, the conversion rate used by us is as stated in the Help tab of the Website.
  10. We will hold monies in the deposit account and/or escrow account referred to in paragraph 7.3 as trustee for You and not as your banker or debtor. Therefore, notwithstanding any other provision in the Terms of Use, we will deal with your money as a trustee, and no such provision shall create or give rise to any obligation on the part of ParadiseGames (or any other HighWeb Ventures N.V. company) to repay money to You as Your debtor.
  11. Inactive Account Fee. If Your Account is not used (for betting, gaming, making a deposit, withdrawal) during the period of 12 months, your Account will be deemed as inactive. Once your Account becomes inactive, we may charge you a monthly maintenance fee of 5% of the Account balance, subject to a minimum of EUR 5 per month ("Inactive Account Fee") and deduct the Inactive Account Fee from your Account balance. The fee will be charged as long as the inactive account has positive balance or until such account will be reactivated. The Inactive Account Fee is subject to change from time to time.
  12. Maximum winnings per week via this website is €10,000 or currency equivalent. Unless specifically authorized by us in writing, Player may only withdraw €10,000 from his/her Account in any 30 day period.